FAQ
FAQ
About repair
Demiurvo accepts the following repairs
important point
When applying for repair,
Please note the following points before applying.
〇 For repairs, the product you have entrusted to us will be completely repaired, or
It is not intended to restore the product to a new condition.
〇 Traces of repair may remain
〇 We cannot prepare replacement products during the repair period.
Thank you for your understanding.
edge peeling
・Smartphone cases and wallets can be repaired.
・If the smartphone case itself is broken, it cannot be repaired.
・Repair may be difficult depending on the usage condition of the product.
・The edge of the strap cannot be repaired.
clear case crack
・It is possible to repair notebook type smartphone cases.
・Depending on the condition of the product, it can be reapplied.
・Please contact customer support.
Repair flow
01
Repair reception
Please contact customer support using the inquiry form.
We will ask you about the situation and guide you on how to proceed. We will inform you later whether the repair is possible or not, and if it is a paid repair, we will also inform you of the estimated amount.
02
Deposit for repair items and transfer of expenses
●Storage of repair items
When you send it, please send the item at hand by prepayment, and after shipping, please contact us with the package number.
▼Shipping address
〒816-0906
1-2-1 Naka Onojo City, Fukuoka Prefecture
High Spirit Co., Ltd. Onojo Factory
To Demiurubo Division
TEL: 092-586-5102
● Transfer of expenses
In the case of paid repair, we will inform you of the advance transfer before shipping.
03
repair work
When the repair product arrives at our company,
After confirming the transfer of the cost, we will start the repair.
Estimated repair period is from 3 weeks up to 1 month depending on the schedule. Thank you for your understanding.
04
Delivery of goods
After the repair is completed, we will send it back to you.
About payment
credit card payment
[Cards handled] VISA/Master Card/JCB/American Express
●Since our store conducts online authentication, we do not issue usage receipts.
●Payment in installments or revolving payments may not be possible depending on the details of the contract with each credit company.
●In the case of payment in installments, a handling fee will be charged according to the rules of the card issuer.
●Payment will be made on the withdrawal date based on each credit company's membership agreement.
Bank transfer
●Payment: Sumitomo Mitsui Banking Corporation
Fukuoka Branch (Fukuoka Shiten)
Normal 7687455 F) High Spirit
●The customer is responsible for the transfer fee.
●Please confirm the transfer fee at the time of transfer.
●We will ship the item as soon as we confirm the payment.
●If payment is not received within 5 business days, your order will be cancelled.
cash on delivery
● COD fee: 770 yen (tax included)
●Please pay the price to the courier driver in exchange for the product.
●If it is returned to us due to refusal to receive it, long-term absence, unknown address, etc., it will be cancelled.
If you wish to have it resent, please place a new order.
Consumption tax
● Consumption tax rate 10%
Consumption tax calculation order Consumption tax is calculated for each product.
● Consumption tax fractions less than 1 yen are rounded down.
Customs duties
●In the case of overseas delivery, customs duties (including various consumption taxes such as import consumption tax and local consumption tax, and advance fees, etc.) may be charged. Please note that the purchaser will be responsible for the cost.
About business hours
business hours
Monday to Friday (*excluding holidays)
11:00-16:00
Order
We are available online 24 hours a day, 365 days a year.
Regular holiday
Saturdays, Sundays and public holidays
*In addition, we will be closed during the year-end and New Year holidays, Golden Week, and summer holidays.
About delivery method and shipping fee
Sagawa Express
The shipping fee varies depending on the delivery area.
Shipping: Free shipping for orders over 3,980 yen
●Additional shipping charges may apply for remote islands and specific areas.
In that case, please note that our customer support will contact you.
● You can specify the desired delivery date and time.
*The delivery date will be specified after the 8th day after the order is placed.
*Times may vary depending on traffic conditions.
About returns and exchanges
cancel
Cancellation after ordering is not possible. Please be aware of this before placing your order.
Product change, address change, redelivery
●Products cannot be changed after shipping is completed. Please make sure that the ordered product is correct before placing an order.
●It is not possible to change the address after the shipment is completed. Please make sure that your registered address is correct before placing your order.
●If the item is returned to us due to refusal to receive it, long-term absence, incomplete address, etc., you will be responsible for the return shipping fee and redelivery fee.
Refund/Exchange
●We will respond only in the case of initial failure or damage.
●As a general rule, refunds and exchanges for customer convenience are not possible. If possible, you will be responsible for any shipping costs incurred.
●Returns and exchanges are not possible after 7 business days after the product arrives.
●If the item is out of stock, it will be shipped after arrival or refunded.
*If you would like a refund or exchange, please be sure to contact us and return the item according to our instructions. from our side
If you return the product before the guidance, we will not be able to respond after that.
Accident during delivery
●It becomes the correspondence in the delivery company. Please contact the shipping company that delivered your package.
●If the delivery company cannot confirm the actual product, we will not be able to handle it.
others
Product specifications are subject to change without notice.